Need help? Text us, and a team member will reply in mins +1 (516)418-2399
Need help? Text us, and a team member will reply in mins +1 (516)418-2399
At EVOGEN LAB, customer satisfaction and product quality are important to us. Due to the nature of research products and laboratory compounds, all purchases are subject to the following return and refund conditions.
All products sold by EVOGEN LAB are intended strictly for laboratory research purposes only. Because these products are research compounds, we generally do not accept returns of opened or used items.n this website are designed solely for scientific research and analytical testing conducted by qualified professionals in controlled laboratory environments.
Returns may only be accepted under the following conditions:
Customers must contact our support team within 48 hours of delivery to report any issue related to the order.
We cannot accept returns or exchanges for:
To request a return, please contact our support team with:
Once reviewed, our team will provide return instructions if the request is approved.
Approved refunds will be processed after the returned product has been inspected. Refunds may be issued to the original payment method within several business days depending on the payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
If your order arrives damaged or incorrect, please contact us immediately so we can review and resolve the issue as quickly as possible.
If you have any questions regarding this Disclaimer, please contact us:
EVOGEN LAB
Email: support@evogenlab.com
Phone: +39 3444472771
